Refunds and exchanges cannot be given against Audio/DVD and Computer Games. To qualify for a refund or replacement, products need to be complete with all components and original packaging.
We don’t guarantee that we will receive your returned item.If you are not happy with a purchase you make at our stores, simply return it in its original condition, with proof of purchase, within 30 days and we’ll give you a full refund or replacement.*Ĭustomers are advised that refunds and credit notes will only be given where proof of purchase (receipt, credit card statement, etc) is provided. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We'll pay the return shipping costs for ALL orders.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary.
We will respond quickly with instructions for how to return items from your order. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to may return most new, unopened items within 30 days of delivery for a full refund. If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.). You will be able to track your package at all times. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. Shipping method varies depending on what is being shipped.Īll orders are shipped with a tracking number. This period excludes delivery times, which depend on your geographic location. The usual time for processing an order is 24 hours (business days), but may vary depending on the availability of products ordered.
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